Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, The Hidden Hill designates a Grievance Officer to address complaints about a trip, a listing, or how personal data has been handled.
Name, designation, email, and phone number are not yet published here — added once confirmed.
Response timelines
Per the Consumer Protection (E-Commerce) Rules, 2020, complaints are acknowledged within 48 hours of receipt and resolved within one month (30 days).
How to reach the Grievance Officer
Once published, contact details will appear above. Until then, route any complaint through the same channel you used to request your trip, and it will be escalated appropriately.
These are structural requirements, not legal advice. Have an Indian lawyer review the drafts and a CA review the GST position before scaling.